Frequently Asked Questions

Hi there! I'm Jo!

Heartdrops is run and owned by me (Jo) and my partner, Chris. 

The store wouldn't exist without him - he's listened to me lament over skincare pricing, rave on about products, obediently touches my face when I ooo at how soft it is after my products, kisses me on the cheek without hesitation even though my face is slimy from snail essence...hahaha, have I made everyone vomit from the cheesiness yet? :D 

I started the Asian Beauty routine a few years ago and found myself falling in love with it. There was an overwhelming amount of information on it but I received much guidance from Asian Beauty and AusSkincare on Reddit. They are the most lovely, kind and knowledgeable people I have met. I'd highly recommend them if you have any questions etc. My skin has never looked better after following all the lovely advice I've received! 

I started this as I know the struggle of being in Australia and having such limited ranges, expensive overseas shipping, high markups, weak Australian dollar and long wait times (sometimes, we just want instant gratification!)

We're Australian made and owned :) 

We have a love for skincare. 

One of the main reasons why we started this business was to ensure that Australians get access to affordable Asian beauty products! We believe everyone should feel beautiful, inside and out. We found the joy in Asian Beauty a few years ago - and while it's not only helped improve our skin and self-esteem consequently, it's definitely one of the favourite part of day, getting to unwind and pamper ourselves! 

We run a little differently to other companies. While we love curating products (and will continue to do so), we want to get products that you want! So please, feel free to contact us and let us know what products/ranges you want!

We're very much open to suggestions for beloved products that you want! 

We know the struggle of being in Australia and having such limited ranges, expensive overseas shipping, high markups, weak Australian dollar and long wait times (sometimes, we just want instant gratification!). 

We're working on curating a larger range of products and would love your help!

Please let us know of any products that you wish to see on the store here. We appreciate any feedback given! Our goal for the store is to listen to you guys.

Yes, they are! We've priced ourselves without extreme high markups - our ultimate goal isn't profit. We want to be sustainable yes, but our goal is to make sure that Australians have access to Asian skincare! We know the struggle of not being able to find a particular product OR finding the product that is crazily marked up AND crazy shipping fees. 

We've priced our products reasonably in accordance to the shipping prices it takes to get to us.

We have direct suppliers in Korea and Japan.

How do you manage to get Krave Beauty products in? I thought they don't ship to Australia?

You're correct in that they don't ship to Australia, but we have suppliers in Korea who do ship to us :) We work with our Korean suppliers to source us the products who then ship the products to us.

Our Krave Beauty range comes directly from Korea and are authentic.