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Frequently Asked Questions

Store and Products

Who runs Heartdrops?

Why should we purchase from you?

I'm looking for a particular product that you don't have! Can I make a request?

Why are your products so cheap? Are they authentic?

An item I want is out of stock! When will it come back?

Can I cancel my order?

Delivery and Shipping

When will you ship my order?

How much is shipping and how long will it take?

Do I need to sign for my delivery?

Do you ship to New Zealand?

I have an issue with my delivery!

Payments and Refund Policy

What payment methods do you accept?

Can I get a refund on a product?

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