Hi there! We're happy to receive any inquiries, product requests or if you just want to chat about skincare! :) Come say hi, we're friendly and happy to chat about anything!
Please read our FAQ in case your question is answered there :)
COVID-19 + Stock Availability
Please do not email us asking when an item will be in stock - we're getting so many emails/DMs asking when X, Y, Z will be in stock and it's really hard for us to know right now, due to COVID-19 impacting cargo flights and suppliers.
Thank you and stay safe everyone! ❤
Please note, we are aware of the issues raised with PURITO Centella Green Level Unscented Sun and PURITO's statement of refunds here. Before we can issue any refunds, we will need to coordinate with our supplier to see the refund process with PURITO.
We have contacted our supplier and are awaiting their reply. Thank you for your patience!
Update 13/04: We have been going back and forth with Purito and our supplier for the last few month when the news first broke out. Unfortunately, it looks like Purito has not been swayed and have not agreed to reimburse us. Their claim is that their refund policy is only for customers who directly purchased from them, not wholesalers.
It has been an extremely frustrating, drawn-out process and we are still in the middle of talks with them however they do not seem to want to budge.
Krave Beauty Sunscreen
Update 13/04: We are also aware of the issues that have been raised by the Krave Beauty sunscreen and their refund policy mentioned here.
We're sorry - at this moment of time, we will be unable to provide any refunds for customers as we are illegible (as mentioned on their website). This is extremely frustrating and upsetting to us as well (we personally used The Beet Shield/Beet the Sun too!) 😢