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Our Response to COVID-19

We realise these are unsettling and unprecedented times for everyone. We recognise this is an unpredictable situation that’s changing all the time. We’ll do our best to continue to be here for you, and to keep you updated along the way.

Heartdrops Updates (Last Updated: Friday 07/08/20 @9PM)

Please find updates below on: Online Store, Deliveries (Sendle and Australia Post), Supplier Shipments and Us

Online Store

Our store is currently open and operating as per usual.

We have had a few customers panic buying and we will not be tolerating this. We reserve the right to modify or cancel any orders. Please be fair to all other customers 🙇‍♀️🙇‍♂️

If you need to contact us, we're still available.

Deliveries

Some deliveries may be delayed due to the increased demand our delivery partners are experiencing.

For those in Victoria, due to the advice issued by the Victorian Department of Health and Human Services, BOTH our delivery partners are required to reduce the number of employees working in our Victorian facilities by 30%. This may unfortunately cause more significant delays for parcels heading to Victoria.

We unfortunately have temporarily ceased shipping to New Zealand as our delivery partners are not accepting any international deliveries at this time.

Both our delivery partners: Sendle/Couriers Please and Australia Post have made changes to their delivery processes to enhance the safety of their employees and customers. Please have a read of the links below on their changes of procedures below:

Supplier Shipments

We are currently experiencing delays on all our supplier shipments. We're really sorry but are working really hard to minimise it as much as possible. 

South Korea

Our shipments from South Korea are currently delayed due to limited cargo planes and many countries enforcing more stringent cargo policies. We are still getting stock in and in larger shipments, but it will be slower.

Japan 

Our shipments from Japan are delayed as Japan Post has suspended deliveries to Australia. 

Update 15/05: We are looking into other suppliers now but their prices are not as competitive and cargo freight is extremely expensive. We will be trialling them but unfortunately may need to increase the prices of some products. We won't be able to get all products.

We will be able to get some stock from other suppliers not located in Japan but their stock is limited.

Due to this, we have enforced a limit of ONE per Japanese product, as we aren't able to get large quantities of stock in.

US 

Our shipments from US (Glossier, Farmacy, Peach and Lily) are delayed indefinitely as our supplier warehouse is closed. We have no ETA on any of these products and will not be getting any stock anytime soon. 

Please refrain from emailing us about stock updates. At this moment, it's very hard to keep track 😞. We suggest signing up to the email notifications on the product pages.

Us (Jo, Chris & Kobe) + YOU!

We're no strangers to mental health and we all are going through strange times, with panic, stress and fear running high - it's easy to get lost in it all.

Make sure to be kind to each other and most importantly, to yourself. These are tough times, but we'll make it through together!

If you'd like to have a chat with us (about anything!) feel free to drop a line here. ❤

Please stay safe and healthy everyone!

(p.s. if you are wondering who Kobe is, he's our French Bulldog 😍).